Last Updated: 2025/01/18
Company: Foshan Demose Hardware Products Co., Ltd. (“Demose”, “we”, “us”, or “our”)
Website: https://www.demose.com
Contact Email: demose@demose.cn
1. Introduction
Demose specializes in providing high-quality stair and railing products. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (demose.com), place orders, or interact with our services. By using our services, you consent to the practices described herein.
2. Information We Collect
We may collect the following information when you browse our website, request quotes, place orders, or contact customer support:
- Identifiers: Name, email address, phone number, shipping/billing address.
- Commercial Information: Order history, product preferences, payment details (processed securely via third-party gateways; we do not store full credit card numbers).
- Technical Data: IP address, browser type, device information, cookies (see Section 5), and website usage patterns (e.g., pages visited).
3. How We Use Your Information
Your data is used for the following purposes:
- Order Processing: Fulfilling purchases, shipping products, and providing invoices.
- Customer Support: Responding to inquiries, complaints, or warranty requests.
- Communication: Sending order updates, promotional offers (with consent), and service notices.
- Improvement: Analyzing website traffic to enhance user experience and product offerings.
- Legal Compliance: Meeting regulatory obligations (e.g., tax, accounting).
4. Legal Basis for Processing
We process your data based on:
- Your explicit consent (e.g., for marketing emails).
- Necessity to perform a contract (e.g., processing orders).
- Legitimate business interests (e.g., website optimization).
- Legal requirements (e.g., fraud prevention).
5. Cookies and Tracking Technologies
We use cookies to:
- Remember user preferences (e.g., language).
- Analyze traffic via tools like Google Analytics (anonymized data).
- Enable shopping cart functionality.
- You may disable cookies via browser settings, but some website features may be limited.
6. Data Sharing and Disclosure
We only share your information with:
- Service Providers: Logistics partners (e.g., DHL, FedEx), payment processors (e.g., PayPal, Stripe), and IT support vendors (under strict confidentiality agreements).
- Legal Authorities: If required by law or to protect our rights (e.g., fraud investigation).
- Business Transfers: In case of merger, acquisition, or asset sale (with prior notice).
- We do not sell your personal data to third parties.
7. Data Retention
We retain your information only as long as necessary:
- Order records: 6 years (for tax/compliance purposes).
- Marketing lists: Until consent is withdrawn (unsubscribe link in all emails).
- Inactive accounts: Deleted after 2 years of inactivity.
8. Data Security
We implement safeguards including:
- SSL encryption for data transmission.
- Secure servers with restricted access.
- Regular security audits.
- While we strive to protect your data, no online system is 100% secure.
9. Your Rights
Under PIPL and GDPR (if applicable), you may:
- Access or request a copy of your personal data.
- Correct inaccuracies.
- Delete data or withdraw consent (e.g., unsubscribe from emails).
- Restrict processing under certain conditions.
- To exercise these rights, contact us at demose@demose.cn. We will respond within 30 days.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your residence (e.g., cloud servers in the US). We ensure such transfers comply with applicable laws (e.g., PIPL cross-border rules).
11. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect their data.
12. Third-Party Links
Our website may link to external sites (e.g., social media, partner websites). This Privacy Policy does not apply to those sites—review their policies separately.
13. Changes to This Policy
We may update this policy periodically. The latest version will be posted on our website with a revised “Last Updated” date.
14. Contact Us
For questions, data requests, or complaints:
Email: demose@demose.cn
Postal Address: 6th Floor, No.5, Street 1, DongEr Xincun, Huangqi, Nanhai, Foshan, China.