About Demose
Q: Who is Demose?
Demose is a leading manufacturer of high-end stair and railing products, serving the architectural, industrial and commercial sectors through superior quality, innovative manufacturing and advanced building solutions suitable for a variety of project needs.
Q: Where is Demose located?
Demose’s marketing center and factory are located in China, where they provide excellent stair and railing products, while providing high-quality product customization services and reliable technical support to international commercial customers in various industries around the world.
Q: What industries does Demose serve?
Our business serves multiple industries through high-quality products. Our professional customized service solutions provide suitable needs for home, commercial and industrial fields.
Products & Materials
Q: What types of staircase products do you offer?
Our company specializes in the production of stairs of various shapes and materials, such as steel stairs, steel-wood stairs, steel-glass stairs, solid wood stairs, etc.
Q: What types of railing products do you offer?
Our company specializes in the production of railing products such as steel-glass guardrails, brushed guardrails, frameless guardrails, pool guardrails, steel cable guardrails, aluminum alloy guardrails, wrought iron guardrails, solid wood guardrails, etc.
Q: Do you provide custom manufacturing?
Yes! We are proud of our customized products. We can customize products of different shapes and materials according to customer needs. We can provide suitable customized solutions for different environments.
Q: What materials are used in Demose products?
We use stainless steel (304, 316), aluminum, glass, solid wood, etc., and provide surface treatments such as brushing, mirroring, sandblasting and PVD coating to give the products durability, beauty and corrosion resistance to meet various applications.
Q: What is PVD coating and what benefits does it have for metal products?
Physical Vapour Deposition (PVD) is a modern coating technology that improves metal surfaces by extending service life, resisting corrosion and increasing aesthetics, making them ideal for architectural, industrial and design purposes.
Ordering & Customization
Q: How do I place an order with Demose?
Contact us via the contact form on our website, email or phone to discuss your project requirements further, see what options are available for customization and prepare a competitive quote based on your specifications.
Q: How do I customize products?
Our company offers customization of almost all products. You can contact us by email and phone to provide customization requirements. It is best to provide the required size, required material and product shape. Our designers and customer service will provide customized solutions according to your needs.
Shipping & Delivery
Q: Do you ship internationally?
Our company offers global shipping services, delivering our products to customers anywhere in the world. Our logistics staff will package the order first and then coordinate efficient transportation to ensure safe delivery and timely arrival.
Q: What is the estimated production and delivery time?
The delivery period relies on three main factors, which are order volume together with product specification needs and construction elements. Standard product orders are delivered in 30-45 days although customized engineered orders need more time to meet production schedule requirements.
Q: How can I track my order?
A tracking update will reach you once your order leaves our facility for you to track its progress to your address. Tracking information with a number will show updates regarding the package delivery status as well as an approximation for delivery time.
Installation & Maintenance
Q: Does Demose provide installation services?
Our team provides product specifications while assisting contractors in properly setting up our products. We do not provide on-site installation services. Our expert advice helps contractors and installers create precise, high-quality solutions for their projects.
Q: How should I maintain stainless steel surfaces?
To maintain the coating quality, users should use a mild detergent with a soft cloth to clean the surface often. You should prevent using abrasive cleaning products which will eventually lead to material surface scratches and deterioration.
Q: Are your metal products corrosion-resistant?
Yes! Unique combinations of stainless steel 304 and 316 stainless steel together with coated aluminum panels achieve exceptional corrosion resistance for durability. These materials work well as they can be used efficiently in exterior as well as interior areas delivering extended service periods.
Support & Contact Information
Q: How can I get in touch with Demose for inquiries?
Our contact information is as follows:
Address: 6th Floor, No.5, Street 1, DongEr Xincun, Nanhai District, Foshan City, Guangdong Province, China.
Tel: +86 757 8595 1996
Email: demose@demose.cn
You can also contact us by filling in your details via our contact form. Our customer service team will respond to all inquiries within 24 hours. You can contact our customer service for assistance and we will usually respond within 24 hours during business hours.
Q: What are your business hours?
The team delivers support services between 8:00 AM and 5:30 PM on Mondays through Saturdays according to GMT+8 time zone for all urgent project and inquiry assistance.